Making your Stay a Better Experience
City Stay Aparts
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Policies

 
 

Apartments Policies

We have strict policies for NOT SMOKING AND PARTIES at any of the apartments at all the times, fines of up to £500.00 may apply and you may be persecuted for breaking this law, all the properties are located on residential areas and as if this were your apartment, we encourage you to respect other people in the building and look after the property. 

All Apartments vary on size and locations.

 
 
 

Privacy

We respect your privacy and won't share any information provided to us to third parties, please be aware that some booking partners when booking directly with them would send you promotions and offers form time to time.

When staying with us we would never disturb you in the property, but sometimes we need to send our Team around to check the Apartments, we'll let you know overtime someone would come to the property. 

 
 
 

Security

Security deposits are required for each apartment at check-in, this would be a pre-autoization on your credit/debit card and fully refundable at the end of the stay subject to a damage inspection of the accommodation.

All our properties are located in modern and secure building, but please always lock doors when leaving the premises, notice some properties, you may need to closed the door with the key, otherwise the door would one unlock.

 
 
 

Cancellations & Refunds

Refundable rate, We have a strict cancellation policy of 14 days prior to arrival, only bookings cancelled before would be fully refunded on this rate unless agreed by us.

Non-refundable rate, No refund is possible when booked on this rate unless agreed by us.

 
 
 

disclaimer & ACCESIBILITY  

  **** City Stay Aparts does not and shall not discriminate on the basis of race, colour, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. ****

City Stay Aparts operates in the U.K. in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests' stay as comfortable as possible.